Privacy Policy

Welcome to CelebrationApp Pro ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

By installing or using CelebrationApp Pro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not install or use our application.

Key Principles

• Transparency: We clearly explain what data we collect and why
• Minimization: We only collect data necessary for our services
• Security: We protect your data with industry-standard security measures
• Control: You have control over your data and privacy settings

We collect several types of information to provide and improve our services:

2.1 Store Information

When you install CelebrationApp Pro, we collect:

• Store domain and basic store information
• Store owner contact information (name, email)
• Shopify plan and store settings
• App configuration and settings

2.2 Analytics Data

To provide insights and improve our service, we collect anonymized analytics data:

• Celebration trigger events (cart additions, purchases)
• User interaction data (clicks, session duration)
• Device and browser information
• Geographic location (country/region level only)
• Performance metrics and error logs

2.3 Communication Data

When you contact us for support:

• Email correspondence and support tickets
• Feedback and survey responses
• Communication preferences

2.4 Usage Data

We automatically collect certain information about your use of the app:

• Feature usage and interaction patterns
• App performance and error data
• API call logs and response times
• A/B test participation and results

We use the information we collect for the following purposes:

3.1 Service Provision

• Providing and maintaining CelebrationApp Pro functionality
• Processing celebrations and tracking performance
• Enabling A/B testing and optimization features
• Managing your account and subscription

3.2 Analytics and Insights

• Generating performance reports and analytics
• Measuring conversion impact and ROI
• Identifying usage patterns and trends
• Providing benchmarking data

3.3 Product Improvement

• Improving app features and functionality
• Developing new templates and capabilities
• Optimizing performance and reliability
• Conducting research and analysis

3.4 Customer Support

• Responding to support requests and inquiries
• Troubleshooting technical issues
• Providing product education and guidance
• Notifying you of important updates or changes

3.5 Legal and Business Purposes

• Complying with legal obligations and regulations
• Protecting our rights and preventing fraud
• Enforcing our terms of service
• Business operations and accounting

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Analytics and monitoring services
• Customer support tools
• Payment processing (for subscriptions)

4.2 Legal Requirements

We may disclose information if required by law or in response to:

• Subpoenas, court orders, or legal process
• Government or regulatory requests
• Law enforcement investigations
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

4.4 Consent

We may share information with your explicit consent for purposes not covered in this policy.

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, VPNs, and intrusion detection systems
• Regular Updates: Security patches and system updates

5.2 Operational Safeguards

• Staff Training: Regular security awareness training
• Background Checks: Screening for employees with data access
• Incident Response: 24/7 monitoring and response procedures
• Data Minimization: Limiting access to necessary personnel only

5.3 Compliance and Auditing

• SOC 2 Type II compliance (in progress)
• GDPR compliance for EU users
• Regular security audits and penetration testing
• ISO 27001 information security management

We use cookies and similar tracking technologies to improve your experience:

6.1 Types of Cookies

• Essential Cookies: Required for app functionality and security
• Analytics Cookies: Help us understand how you use the app
• Performance Cookies: Monitor app performance and reliability
• Preference Cookies: Remember your settings and preferences

6.2 Third-Party Analytics

We use third-party analytics services that may set their own cookies:

• Google Analytics (anonymized data only)
• Mixpanel for product analytics
• Sentry for error tracking

6.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Accept only first-party cookies
• Delete existing cookies
• Set up cookie preferences per website

You have several rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format
• View data processing activities

7.2 Correction and Updates

• Correct inaccurate personal information
• Update your contact details
• Modify app settings and preferences

7.3 Deletion and Restriction

• Request deletion of your personal data
• Restrict processing of your information
• Object to certain processing activities

7.4 Communication Preferences

You can control how we communicate with you:

• Unsubscribe from marketing emails
• Opt out of product updates
• Modify notification settings
• Choose communication channels

CelebrationApp Pro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

Business Use Only

Our service is designed for business users (Shopify store owners and their teams) who are responsible for their own stores and customer data handling practices.

CelebrationApp Pro operates globally and may transfer your information to countries other than your own, including the United States.

9.1 Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where available
• Data Processing Agreements with strict privacy requirements
• Regular compliance monitoring and auditing

9.2 EU-US Data Transfers

For users in the European Union, we comply with applicable data protection laws including GDPR when transferring data to the United States.

We retain your information only as long as necessary for the purposes outlined in this policy:

10.1 Active Users

• Account Data: While your account remains active
• Analytics Data: Up to 26 months for trend analysis
• Support Data: Up to 3 years for service improvement
• Billing Data: Up to 7 years for legal compliance

10.2 Account Deletion

When you delete your account or uninstall the app:

• Personal data is deleted within 30 days
• Anonymized analytics may be retained for research
• Legal or regulatory data kept as required by law
• Backup data purged within 90 days

10.3 Inactive Accounts

Accounts inactive for more than 2 years may have data archived or deleted after 30 days notice to the account owner.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notifications to active users
• Display prominent notices in the app
• Provide at least 30 days notice for significant changes

11.2 Continued Use

Your continued use of CelebrationApp Pro after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

11.3 Previous Versions

Previous versions of this policy are available upon request. Contact us at privacy@celebrationapp.pro for historical versions.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

12.1 Privacy Officer

Email: privacy@celebrationapp.pro
Response Time: Within 3 business days

12.2 General Contact

Support: support@celebrationapp.pro
Website: https://celebrationapp.pro

12.3 Data Protection Authorities

If you are located in the EU and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection authority.